Refund Policy

Thank you for choosing Optisnap.online. This Refund Policy explains how we handle purchases of our fixed-term digital access passes (1-Month, 6-Month, and 1-Year).

Optisnap sells fixed-term digital license keys that unlock Core or Advanced PRO features for a defined duration. Because these are intangible digital goods delivered immediately (or shortly after purchase) for use in a browser-based tool, all sales of digital license keys are generally final, as stated in our Terms & Conditions.

Our passes are fixed-term access with manual renewal — we do not use auto-renewing subscriptions. When a pass expires, PRO features lock automatically until you purchase or activate a new license.

While digital license sales are final in most cases, we may consider a refund or replacement key at our discretion if, for example:

• You were charged more than once for the same purchase due to a technical error.
• You never received a valid license key after a successful payment.
• The license key is defective and we cannot provide a working replacement.

Requests should be submitted promptly via support@optisnap.online or the Contact form and include your purchase receipt or order reference where available.

Refunds are typically not available once a license key has been successfully delivered and activated, or after the access period has started, including change-of-mind purchases, unused remaining time on an active pass, or dissatisfaction with feature availability that was clearly described at checkout (for example, Advanced PRO tools requiring a 6-Month or 1-Year pass).

For billing or refund questions, email support@optisnap.online or use the Contact form. We aim to respond within a reasonable timeframe.